Terms & Conditions

01About Sanctura Life

02Scope of Services

Sanctura Life provides personalised, integrative oncology and wellness care including:

• Integrative Oncology — combining conventional and complementary care approaches
• Immunotherapy support — consultations and coordination alongside checkpoint inhibitor therapies, CAR-T therapy, dendritic cell vaccines, and oncolytic virus therapy
• Vitality Clinic — IV infusions (curcumin, vitamin C, mistletoe), hormone balancing, and biohacking
• Neurological Wellbeing — light therapy, oxygen therapy, and neurofeedback
• Electro-Hyperthermia (mEHT) and Hyperbaric Oxygen Therapy (HBOT)
• Photobiomodulation
• Repurposed medications, where clinically appropriate and under medical supervision
• Precision Oncology based on molecular profiling and next-generation targeted therapies

03Eligibility and Consultations

3.1 Initial Consultation

All patients must attend an initial consultation before beginning any treatment programme. Initial consultations are charged at £375 per 30 minutes.

3.2 Eligibility

Treatment eligibility is determined solely by our clinical team based on your medical history, diagnosis, and clinical suitability. Sanctura Life reserves the right to decline treatment where it is deemed clinically inappropriate or unsafe.

3.3 Website Use

By using our website you confirm that you are at least 18 years of age (or accessing on behalf of a patient with appropriate authority), that you are using the site for lawful purposes only, and that the information you submit is accurate and complete.

04Payment, Coverage & Billing

4.1 Private, Cash-Based Practice

Sanctura Life is a private, cash-based practice. All payments are due on the day of treatment unless you have elected a prepaid package.

4.2 Medical Aid / Insurance

We work with international medical aids; however, as cover is variable, payments are made upfront and claims can be submitted by the patient thereafter. Our team is happy to assist with supporting documentation where appropriate.

4.3 Quote Scope

Your treatment quote reflects the agreed integrative support protocol. The following are not included in standard quotes and may be billed separately:

• Ongoing medical consultations (typically recommended bi-monthly in complex cases)
• Adjunctive supportive therapies (e.g. neurofeedback, breathwork, acupuncture, photobiomodulation)
• Prescribed supplements and nutritional support
• High-cost medicines or specialised blood panels
• External molecular profiling

4.4 Advance Payments

For certain high-cost medicines, specialised blood panels, or external molecular profiling, Sanctura Life may request payment in advance to ensure seamless coordination of your care.

4.5 Quote Validity

Treatment quotes are typically valid for 30 days from the date of issue. Quotes may be adjusted in line with supplier or medication price changes after this period.

4.6 Payment Methods

4.7 Invoicing and Accounts

Our accounts team is available to assist with payment and invoicing queries: [email protected] (UK)  |  [email protected] (South Africa).

05Cancellation Policy

06Prepaid Packages, Credits & Right to Cancel

How credits work: Discounts are applied as treatment credit. For example, a 12.5% discount means £8,750 converts to £10,000 of treatment credit, which can be flexibly used across eligible therapies.

Refunds after the 14-day cooling-off period are considered on a case-by-case basis, less services rendered and committed costs. Please contact our accounts team to discuss your circumstances.

07MDT Second Opinion Service — Specific Terms

These MDT-specific terms supplement Sanctura Life's general Terms & Conditions and apply to any patient engaging Sanctura Life for the MDT Second Opinion service. In the event of any conflict between these MDT-specific terms and the general Terms & Conditions, these MDT-specific terms take precedence in relation to the MDT Second Opinion service.

7.1 Overview

The MDT Second Opinion is a Sanctura Life service offering a written second-opinion review of a patient's cancer case by our Multidisciplinary Team, comprising conventional oncology and integrative medicine specialists. The service is delivered on a fully remote basis and is available to patients internationally.

The MDT Second Opinion is an advisory service. It does not constitute treatment, diagnosis, prescription, or an offer to treat cancer within the meaning of Section 4 of the Cancer Act 1939. See our Medical Disclaimer for further detail.

7.2 Service Tiers and Pricing

All prices are quoted in GBP and are inclusive of the specialist review, the written Review Pack, and (where applicable) the live consultation. Prices are exclusive of any applicable taxes, currency conversion fees, or bank charges levied outside the United Kingdom.

7.3 What Is Included in Each Tier

7.4 Delivery Timelines

The Case Review is delivered within 5 working days from Sanctura Life's confirmation of receipt of the patient's complete records. The Online Consultation is delivered on a priority booking basis; specific scheduling is confirmed following case acceptance.

For the purposes of these terms, “working days” means Monday to Friday, excluding public holidays observed in England.

Timelines are indicative and may be extended in the event of incomplete or unclear records, the need for further clinical clarification, or events beyond Sanctura Life's reasonable control. Sanctura Life will notify the patient of any material delay as soon as reasonably practicable.

7.5 Case Acceptance and Payment

• Following your enquiry, Sanctura Life's clinical team will review your case at a preliminary level to confirm suitability for MDT Second Opinion review.
• Once your case is confirmed as suitable, Sanctura Life will issue payment instructions.
• Payment is taken up front in full. Work on your case does not begin until payment is received and cleared.
• Payment methods: bank transfer, credit card, and debit card

7.6 Records Submission

Following case acceptance and receipt of payment, Sanctura Life will provide secure instructions for the submission of your medical records. Records are submitted through a secure upload link issued to you directly, and are stored in Sanctura Life's secure clinical record system, which is separate from this website's contact form and CRM.

Where you are unable to use the secure upload link, records may be sent to the clinical email address provided to you. In such cases your records will be transferred to our secure clinical record system and removed from the mailbox.

• Recent medical history and clinical summaries
• Pathology reports
• Diagnostic imaging (e.g. MRI, CT, PET) and radiology reports
• Details of current or planned treatment protocols

The 5-working-day turnaround for the Case Review begins from Sanctura Life's confirmation that complete records have been received.

7.7 Advisory Nature and Scope Limitations

The MDT Second Opinion is a second-opinion advisory service. It does not:

• Replace, override, or contradict the advice of your treating oncologist or care team;
• Constitute a prescription, treatment plan, or offer to treat cancer within the meaning of Section 4 of the Cancer Act 1939;
• Result in any medical care being delivered by Sanctura Life directly (unless you separately engage Sanctura Life for such care under a separate agreement);
• Constitute a diagnosis or clinical assessment for the purpose of any medical, legal, insurance, or immigration decision.

The Review Pack is guidance intended to be shared with, and considered by, your existing treating care team. Sanctura Life recommends that any recommendations in the Review Pack are discussed with your treating clinician before any changes to your care are made.

7.8 Right to Cancel — 14-Day Cooling-Off Period

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where you purchase the MDT Second Opinion as a consumer (i.e. not for business purposes), you have the right to cancel your purchase within 14 days of the date on which the contract is concluded, without giving any reason and receive a full refund.

For the purposes of the MDT Second Opinion service, the contract is concluded on the date Sanctura Life confirms your case as accepted and you complete payment.

To exercise your right to cancel, you must inform Sanctura Life of your decision by a clear statement (for example, a letter or email) sent to [email protected] before the end of the 14-day cancellation period. You may use the model cancellation form provided on request.

7.9 Consent to Begin Within the 14-Day Cooling-Off Period

Where you request that Sanctura Life begin work on your MDT Second Opinion before the end of the 14-day cooling-off period (for example, to meet the 5-working-day turnaround), Regulations 2013 s.36 requires that you provide express consent in writing.

By ticking the relevant consent box at the point of payment, or by written communication confirming your acceptance of case commencement, you:

• Acknowledge that you have been informed of your right to cancel within 14 days;
• Expressly consent to Sanctura Life beginning work on your MDT Second Opinion before the end of the 14-day period; and
• Acknowledge that you will lose your right to cancel once the service has been fully performed within that period.

Where work has begun but the service has not been fully performed within the 14-day period, you may still cancel, but may be liable to pay a reasonable amount for services already provided in proportion to the full service purchased.

7.10 Refunds

Refund entitlement depends on the timing of the cancellation and the state of the work at the time of cancellation:

Refunds are processed within 14 days of Sanctura Life receiving your cancellation notice and confirming the applicable refund amount. Refunds are made using the same payment method as the original transaction unless otherwise agreed.

7.11 Case Decline

Sanctura Life reserves the right to decline any MDT Second Opinion case where our clinical team determines that the case is not suitable for review. Reasons may include but are not limited to:

• Incomplete records that cannot be augmented within a reasonable timeframe;
• Cases outside our specialists' clinical expertise;
• Cases where a second-opinion review is not clinically appropriate;
• Cases where accepting instructions would place Sanctura Life in conflict with its professional or regulatory obligations.

Where a case is declined after payment has been received, the full payment will be refunded within 14 days of the decline notification.

7.12 International Patients

The MDT Second Opinion is available to patients internationally as a fully remote service.

• Any applicable taxes, duties, or fees payable in their country of residence;
• Compliance with local laws applicable to receiving a remote medical opinion;
• Any translation of medical records into English at their own cost.

Regardless of the patient's country of residence, these terms and the MDT Second Opinion service contract are governed by the laws of England and Wales, as set out in Section 14 of these Terms & Conditions.

7.13 Limitation of Liability (MDT-Specific)

In addition to Section 12 (Limitation of Liability) of these Terms & Conditions, the following limitations apply specifically to the MDT Second Opinion service:

The Review Pack is an advisory document. Sanctura Life is not liable for any clinical decision made by you, your treating clinician, or any other party on the basis of the Review Pack.

Sanctura Life's total liability for any claim arising out of or in connection with the MDT Second Opinion service is limited to the fees paid by you for the specific tier engaged (£1,250 for Case Review, or £1,950 for Online Consultation), except where such limitation would be prohibited by law.

Nothing in this Section 7.13 limits Sanctura Life's liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

7.14 Complaints Specific to MDT Second Opinion

Complaints in relation to the MDT Second Opinion service follow the general Complaints Procedure set out in Section 13 of these Terms & Conditions.

Where the complaint relates to the clinical content of the Review Pack, please contact Dr James Laporta, Founder & Director, via [email protected] in the first instance.

7.15 Governing Law and Jurisdiction

These MDT-specific terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with the MDT Second Opinion service shall be subject to the exclusive jurisdiction of the courts of England and Wales, subject to any applicable Alternative Dispute Resolution route (see Section 15 of these Terms & Conditions).

7.16 Patients Under 18

The MDT Second Opinion service is available in relation to patients aged 18 and over only. Sanctura Life does not accept MDT Second Opinion cases concerning patients under the age of 18.

Where an enquiry concerns a patient under 18, Sanctura Life will decline the case under Section 7.11 and, where payment has been taken, refund it in full.

08Informed Consent

• You will be provided with clear information about proposed treatments, their benefits, risks, and alternatives
• You have the right to ask questions and seek clarification at any time
• You may withdraw consent to any treatment at any time without penalty
• Treatments may be adapted, modified, or deferred where clinically appropriate or in the interest of your safety
• South Africa clinic. Sanctura Life's Cape Town clinic provides treatment and consultation to patients under the age of 18. Consent is obtained in accordance with South African law, including the Children's Act 38 of 2005, and the child's own assent is sought where they are of sufficient age and understanding.
• UK clinic. Sanctura Life's London clinic does not provide treatment or consultation to patients under the age of 18. Where an enquiry to our London clinic concerns a patient under 18, we will decline and, where appropriate, signpost to specialist paediatric services.

09Clinical Standards & Governance

• Sanctura London is CQC-registered and operates in accordance with Care Quality Commission standards
• All supportive and complementary therapies are aligned with an evidence-based integrative oncology framework
• Care is delivered by experienced clinicians and nurses with a focus on safety, precision, and patient experience
• Clinical decisions are made in accordance with professional standards and the best interests of the patient
• Sanctura Life's integrative care is designed to complement, not replace, standard NHS or private oncology care

10Website Use and Intellectual Property

10.1 Website Content

All content on sancturalife.com, including text, images, clinical information, treatment descriptions, and branding, is the property of Sanctura Life and protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any content without prior written permission.

10.2 No Medical Advice

The information published on our website is for general informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional regarding your specific medical condition and treatment options. See also our Medical Disclaimer at sancturalife.com.

10.3 Enquiry Form

By submitting an enquiry through our website contact form, you acknowledge that information provided is accurate to the best of your knowledge, that Sanctura Life may use this information to respond to your enquiry and assess suitability, and that submission does not constitute a binding commitment on the part of Sanctura Life to provide services.

11Data Protection

Patient information is handled in strict accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the South African Protection of Personal Information Act (POPIA), and CQC confidentiality standards. For full details please refer to our Privacy Policy at sancturalife.com.

12Limitation of Liability

• Sanctura Life's liability is limited to the fees paid by you for the specific service in question
• We are not liable for indirect, incidental, or consequential losses
• Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law
• As a CQC-registered healthcare provider, we maintain appropriate professional indemnity insurance

13Complaints Procedure

We take all complaints seriously and aim to resolve them promptly and fairly. Our full Complaints, Concerns and Compliments Policy is published at sancturalife.com/complaints and is available on request in printed form and in alternative formats. This section summarises it; the Policy governs.

Complaints may be made verbally or in writing, including by email or letter. We acknowledge complaints in writing within 2 working days and aim to provide a full written response within 20 working days of receipt. Where an investigation takes longer, we will explain why and give you a revised timescale.

If you remain dissatisfied with the outcome, you may request an internal appeal. The appeal is reviewed by a senior person who was not involved in the original investigation, and you will receive a written response within 20 working days wherever reasonably practicable.

14Governing Law

UK Clinic: These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

South Africa Clinic: For services provided in South Africa, these Terms are additionally governed by applicable South African law.

15Alternative Dispute Resolution (ADR)

In accordance with the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, Sanctura Life is committed to resolving complaints fairly. If we are unable to resolve a complaint to your satisfaction, you may refer your dispute to the Independent Sector Complaints Adjudication Service (ISCAS) — iscas.cedr.com. Sanctura Life will confirm its position on participation in any referral at the time the referral is made.

16Changes to These Terms

Sanctura Life reserves the right to update these Terms & Conditions at any time. Any changes will be posted on our website with an updated Last Updated date. Your continued use of our services following any change constitutes your acceptance of the updated Terms.

17Contact Us