Accessibility Statement

01Introduction

Sanctura Life is committed to making sancturalife.com accessible to all users, including people with disabilities. We recognise that many of the visitors to our website, including cancer patients, their family members, and their treating care teams, may be accessing our content in demanding personal circumstances, and we take our accessibility responsibilities seriously.

This Accessibility Statement applies to all content published on sancturalife.com. It sets out our current accessibility status, known limitations, and how you can report accessibility issues to us.

This statement is provided in accordance with the UK Equality Act 2010, which requires reasonable adjustments to be made so that disabled people are not placed at a substantial disadvantage in accessing goods, services, or information. It also reflects our commitment to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the World Wide Web Consortium (W3C).

02Compliance Status

03Non-Accessible Content

As no formal audit has yet been carried out, we are not able to publish a definitive list of non-accessible content. We are aware that the following are common areas of difficulty on sites of this kind, and they will be prioritised in our first audit:

• Colour contrast on interactive elements
• Alt text on older posts and treatment pages
• Captions and transcripts for video
• Accessibility of downloadable PDFs
• Keyboard navigation and focus indicators
• Screen reader compatibility on the enquiry form

If you encounter any accessibility barrier on our website, please contact us using the details in Section 4. We will make reasonable adjustments to provide the information you need in a format you can use.

04Feedback and Contact

If you experience an accessibility issue while using sancturalife.com, or if you require content in an alternative accessible format, please contact us. We can provide:

05Enforcement Procedure

If you contact us with an accessibility complaint and you are not satisfied with our response, you may contact:

06Preparation of This Statement

07Ongoing Commitment

Sanctura Life is committed to reviewing and improving the accessibility of sancturalife.com over time. We will:

• Conduct periodic accessibility audits
• Review new content for accessibility before publication
• Train content editors on accessibility principles
• Respond promptly to accessibility feedback received via the routes in Section 4

08Changes to This Statement

We will review and update this Accessibility Statement periodically to reflect changes to sancturalife.com and to our accessibility practices. The Last Updated date at the top of the statement reflects the most recent revision.