Cookie Policy

01Introduction

Sanctura Life ("we", "our", "us") believes in transparency about the collection and use of data. This Cookie Policy explains how and when we use cookies and similar tracking technologies on sancturalife.com.

This policy should be read alongside our Privacy Policy. As a healthcare provider operating in the United Kingdom (CQC-registered) and South Africa (HPCSA-registered practitioners), we apply strict standards to our use of tracking technologies, particularly given the sensitive nature of our services.

02What Is a Cookie?

A cookie is a small text file placed on your device when you visit our website. Cookies help us recognise your device across visits, remember your preferences, understand how visitors use our website, and improve performance and usability. Similar technologies we use include pixel tags (including the Meta Pixel for Facebook and Instagram advertising), web beacons, local storage, session storage, Google Analytics tracking, and JotForm tracking for our patient enquiry form.

03Types of Cookies We Use

By Duration

By Purpose

04Cookie Inventory

Essential Cookies — No Consent Required

Analytics Cookies — Consent Required

Google Tag Manager

Marketing / Advertising Cookies

Live Cookie Declaration

The tables above describe our cookie categories and were verified by manual audit. The declaration below is generated automatically by Cookiebot from a fresh scan of sancturalife.com and is updated monthly. Where the two differ, the live declaration is the authoritative record of the cookies currently set on this website.

05Why We Use Cookies

• To ensure the website functions correctly — essential cookies keep our site secure and enable our patient enquiry forms
• To understand how visitors use our site — analytics cookies help us improve content and usability
• To personalise your experience — functional cookies remember your preferences across visits
• To measure the effectiveness of our communications — marketing cookies help us understand which channels bring patients to our site

06Your Cookie Choices

6.1 Cookie Consent Banner

Sanctura Life uses Cookiebot (by Usercentrics) as its Cookie Consent Management Platform. Cookiebot honours UK PECR requirements and offers granular category-level consent (Necessary, Preferences, Statistics, Marketing). Google Consent Mode is active, meaning tracking scripts adjust their behaviour based on user consent choices.

When you first visit sancturalife.com you will be presented with a cookie consent notice. You may accept all cookies, reject non-essential cookies, or customize your preferences by category. You can update your preferences at any time via the Cookie Settings link at the bottom of our website. The current state of your consent, and a link to change it, is shown with the live cookie declaration in Section 4.

6.2 Browser Settings

6.3 Opt-Out Links

07Consent Management

We use a cookie consent management solution to record and manage your preferences. When you give or update your consent we record the date and time of consent, categories of cookies accepted or declined, and the version of the Cookie Policy in place at that time. Your consent can be withdrawn at any time via the Cookie Settings link on our website.

08Health Data and Cookies

Cookies on sancturalife.com do not collect clinical or health data. Sanctura Life uses a two-stage data architecture to handle enquiries:

• Enquiry data (name, email, phone number) submitted via our patient enquiry form is stored in our secure customer management system.
• Clinical information (medical records, pathology, treatment history) is submitted separately via Sanctura Life's proprietary EU-hosted secure patient portal, accessible only to your assigned clinical team.

09Third-Party Services

9.1 International Data Transfers

Some of the third-party services listed above transfer personal data outside the United Kingdom:

• Google LLC (US) — Google Analytics, Google Ads, Google Tag Manager, YouTube
• Meta Platforms, Inc. (US) — Meta Pixel
• JotForm Inc. (US) — Contact / enquiry form
• Cookiebot / Usercentrics A/S (Denmark, EU) — Cookie consent management

• EU-US Data Privacy Framework (UK Extension): Google, Meta, and JotForm are certified under the EU-US Data Privacy Framework, which the UK government has recognised as providing adequate protection for UK data transfers.
• EU Adequacy Decision: Transfers to Cookiebot (Denmark) fall within the EU/EEA, which the UK recognises as adequate for data transfers.
• Standard Contractual Clauses (SCCs) / UK International Data Transfer Agreement (IDTA): Where the above frameworks do not apply, transfers rely on SCCs or the UK IDTA under UK GDPR Article 46.

South Africa: Cookies set on sancturalife.com do not transfer data to or from South Africa. Sanctura's South African clinic operations, provided by Saint Raphael (Pty) Ltd (our South Africa legal entity), are governed by South Africa's Protection of Personal Information Act (POPIA). Full details of data flows between our UK and South Africa operations are set out in our Privacy Policy.

10Changes to This Cookie Policy

We may update this Cookie Policy from time to time. The Last Updated date at the top reflects the most recent revision. Where changes are material we will notify you via a notice on our website.

11Contact Us